Privacy policy
Privacy Policy
Last updated: February 15, 2026
This Privacy Policy explains how UK Caffeine Store (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our website (the “Services”). Our store is powered by Shopify, which helps us provide the Services.
By using the Services, you acknowledge you have read and understood this Privacy Policy.
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1) Personal information we collect or process
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified.
Contact details
- Name
- Address (billing & shipping)
- Email address
- Phone number
Account information
- Username and password
- Preferences and settings
- Security questions (if used)
Purchase & transaction information
- Items viewed, added to cart/wishlist, purchased
- Returns, exchanges, cancellations
- Past purchases and order history
Payment / financial information
- Payment method and confirmation
- Transaction details
- Billing information
Note: We do not store full card details. Card payments are handled securely by our payment providers.
Communications
- Messages you send to customer support
- Information you include in emails/forms
Device & usage information
- Device, browser, network connection
- IP address and identifiers
- How you interact with the Services (pages, clicks, time, navigation)
2) Where we collect personal information from
- Directly from you (account creation, checkout, contact forms, support emails)
- Automatically through your device and browser (cookies and similar technologies)
- Service providers working on our behalf (payments, fulfilment, analytics, email tools)
- Partners / third parties (where you interact through integrations or marketing platforms)
3) How we use your personal information
Provide, tailor and improve the Services
- Process payments and fulfil orders
- Ship orders and provide tracking updates
- Handle returns, exchanges and cancellations
- Create and manage accounts
- Remember preferences and improve your experience
- Enable reviews (where available)
- Recommend products based on your activity
Marketing and advertising
We may use your information to send marketing communications (email, SMS, post) and to show you ads on our website and other websites, including based on your activity with our store.
Security and fraud prevention
We use information to keep the Services secure, prevent fraud, and investigate suspicious activity. If you create an account, you are responsible for keeping your login credentials confidential.
Communicating with you
We use your information to respond to support queries and maintain our business relationship with you.
Legal reasons
We may use or disclose information to comply with applicable law, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.
4) How we disclose personal information
We may share your personal information when needed to run our store and provide the Services, including:
- Shopify and technology providers that power our store
- Payment processors to take payments securely
- Fulfilment and shipping partners to deliver your order
- Customer support and IT providers who help us operate the Services
- Analytics and marketing partners (where enabled) to measure performance and advertise
- Affiliates within our corporate group (if applicable)
- Legal/transactional situations such as mergers, insolvency, or to comply with law
Targeted advertising: We may use Shopify and third-party tools to support personalised advertising based on your online activity. Depending on where you live, you may have the right to opt out of certain types of targeted advertising.
5) Relationship with Shopify
Our store is hosted on Shopify. Information you submit to our store may be processed by Shopify and its partners to provide and improve the Services. Some processing may occur in countries outside where you live.
Shopify also offers enhanced features that may use information about your interactions with our store and other merchants. In those cases, Shopify is responsible for that processing and for responding to certain privacy rights requests related to those features.
6) Third-party websites and cookies
Our Services may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
We use cookies and similar technologies to operate the store, remember preferences, analyse usage and (where enabled) support advertising/remarketing. You can control cookies through your browser settings and (where available) our cookie banner/preferences tool.
7) Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
8) Security and retention
No security measures are perfect, and we cannot guarantee absolute security. We recommend you avoid sending sensitive information using insecure channels.
We keep personal information only as long as needed for the purposes in this policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.
9) Your rights and choices
Depending on where you live, you may have rights in relation to your personal information. These may include:
- Access: request a copy of the personal information we hold about you
- Delete: request deletion of certain personal information
- Correct: request correction of inaccurate personal information
- Portability: receive a copy of your information in a usable format (where applicable)
- Opt out of marketing: unsubscribe using the link in our emails
UK/EEA additional rights: You may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Withdrawing consent does not affect processing carried out before consent was withdrawn.
To exercise your rights, contact us using the details below. We may need to verify your identity before responding, as permitted by law.
10) International transfers
Your personal information may be transferred, stored, and processed outside your country. If we transfer information outside the UK/EEA, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent mechanisms, unless the destination country has been deemed to provide an adequate level of protection.
11) Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/regulatory reasons. We will post the updated version on this page and update the “Last updated” date.
12) Contact
If you have questions about this Privacy Policy, our privacy practices, or you want to exercise your rights, contact us:
- Email: mannysxngh@gmail.com
- Address: 3 Cherry Orchard Close, Stockport, ENG, SK7 3EN, GB
If you are unhappy with how we handle your personal information, you may also have the right to complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO). We’d appreciate the chance to resolve it first.
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