Return and Refund Policy
Return and refund policy
We want you to love your Clique glasses. If something isn't right, we're here to help.
30-day returns
You have 30 days from the day your order arrives to return it for a full refund. This goes beyond the 14-day cooling-off period required by UK law.
To qualify, items must be:
- Unworn (beyond trying them on) and undamaged
- Returned in their original case and packaging, with all clip-on lenses included
- Free from scratches, scuffs, or signs of use
How to start a return
Email support@wearclique.co.uk with your order number and the reason for return. We'll respond within 1–2 working days with a return address and instructions.
Return shipping
For change-of-mind returns, you're responsible for return postage. We recommend a tracked service — we can't refund items that don't reach us. Original delivery costs are non-refundable except where the item is faulty or not as described.
For faulty, damaged, or incorrect items, we cover return shipping in full. See “Faulty or incorrect items” below.
Refunds
Once we receive your return and confirm it meets the return conditions, we'll issue a refund to your original payment method within 5 working days. Your bank may take a further 3–10 working days to process it.
Faulty or incorrect items
Under the Consumer Rights Act 2015, you have the right to a refund, repair, or replacement if your Clique glasses are faulty, damaged on arrival, or different from what was advertised. Email support@wearclique.co.uk within 30 days of delivery with photos and we'll resolve it without the need to return at your cost.
Your statutory rights
Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact
Wear Clique Limited
1 Hammond Avenue, Whitehill Industrial Estate
Stockport SK4 1PQ, England
support@wearclique.co.uk